Welcome to Florist Hampstead’s online flower delivery service. These Terms and Conditions (the “Terms”) are designed to outline the agreement between Florist Hampstead ("we", "us", "our") and our customers ("you", "your") when purchasing products and services through our website. Please read these Terms carefully prior to placing any orders. By using our website, you confirm your acceptance of and agreement to be bound by these Terms. These terms apply to all online orders delivered within Hampstead and surrounding areas.
1. Placing an Order:
To purchase floral products, arrangements, or services via our online store, select products available for delivery within Hampstead and follow the on-screen instructions to complete the order. You must provide accurate and complete information, including recipient details, delivery address, and any required messages or requests. It is your responsibility to ensure this information is correct.
2. Order Confirmation:
Once you place an order, you will receive an on-screen confirmation and a summary of your order details. The receipt of this confirmation does not constitute our acceptance of your order. Acceptance takes place only when we have confirmed your order and begun preparations for delivery.
3. Availability:
All products and services offered are subject to availability. In the unlikely event that a specific flower or arrangement is unavailable, we reserve the right to substitute with items of equal or greater value and similar style without prior notice. We will attempt to contact you using the contact information provided if significant changes are necessary.
4. Delivery Areas:
We offer flower delivery throughout Hampstead and surrounding areas as indicated on our website. Deliveries outside these areas cannot be guaranteed and may result in order cancellation and refund.
1. Payment Methods:
We accept a variety of secure online payment methods, including major credit and debit cards. The specific payment methods available will be displayed during checkout. All prices listed include VAT where applicable and are quoted in GBP (£).
2. Payment Processing:
Full payment is required at the time of order placement. Orders will not be processed, nor will delivery be arranged, until payment has been received and confirmed by us.
3. Pricing:
While we strive to ensure all prices on our website are accurate, we reserve the right to correct any pricing errors prior to processing your order. When a pricing error is identified after you have placed an order, we will inform you of the correct price and give you the option to proceed or cancel with a full refund.
1. Order Amendments:
If you wish to amend your order, please contact us as soon as possible after placing it. Amendments can only be made before arrangements for delivery are put in place, and within our business hours. Once your order is prepared or despatched, amendments may not be possible.
2. Cancellations:
You have a right to cancel your order, provided you notify us — ideally within 24 hours of placing your order or before it has been prepared or despatched for delivery. To cancel, contact us quoting your order number and relevant details. If your order has not yet been prepared, we will issue a full refund to your original payment method. Orders already prepared or despatched may not be eligible for cancellation or refund due to the perishable nature of flowers.
3. Non-Deliveries:
If a recipient is unavailable at the specified delivery address and a safe place for delivery cannot be identified, we will attempt to contact you for further instructions. If delivery is not possible, redelivery may be charged at our discretion. All reasonable efforts will be made to complete delivery on your requested date.
1. Perishable Goods Policy:
Due to the perishable nature of flowers, returns are generally not accepted unless the product is faulty or does not meet our quality standards. If you are dissatisfied with your order for any reason, please notify us within 24 hours of delivery, providing supporting photographs and details. We will review and, if appropriate, offer a replacement or refund at our discretion.
2. Non-Perishable Items:
Non-perishable items may be eligible for return under standard consumer rights. You must contact us within 14 days of receipt to arrange a return. Returned goods must be in original, unused condition.
1. Service Commitment:
We will endeavour to deliver your order in excellent condition and as specified in your order, at the time requested. However, external factors such as adverse weather or traffic conditions may affect delivery schedules. We are not liable for consequential losses resulting from unavoidable delivery delays beyond our reasonable control.
2. Wrong Addresses and Missing Information:
If incorrect delivery information is provided on your order, we cannot accept responsibility for any resulting issues, including non-delivery or delay. Additional delivery charges may apply in these instances.
3. Product Variations:
Flowers are natural products and therefore subject to seasonal and individual variation. While every effort is made to closely match product displays, images on our website serve as guides only. We shall not be liable for minor variations in appearance, fragrance, or colour.
4. Limitation of Liability:
Except to the extent required by law, we shall not be liable to you or any third-party for any indirect, special, incidental, or consequential damages arising from or related to your use of, or inability to use, our service or products. Our maximum liability to you for any claim shall not exceed the value of your order.
1. Information Accuracy:
You are responsible for ensuring all personal details, delivery information, and order instructions provided are accurate and current. Failure to do so may affect your order fulfillment.
2. Age Restrictions:
By placing an order, you confirm you are at least 18 years old. Certain products may have legal age restrictions. If you purchase any such items, proof of age may be required upon delivery.
We respect your privacy. Any personal information provided during the order process will be collected, stored, and processed according to our Privacy Policy and in compliance with applicable UK data protection laws.
All content, designs, graphics, logos, and images displayed on our website remain the intellectual property of Florist Hampstead or our licensors. Use of our online content for commercial purposes is strictly prohibited without our prior written consent.
We shall not be responsible for any delays or failures to perform our obligations under these Terms due to events beyond our reasonable control, including but not limited to, acts of God, war, fire, epidemics, or government restrictions.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with English law. By purchasing from Florist Hampstead, you agree to submit to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms at any time. Any updated version will be published on our website and will become effective immediately upon publication. Continued use of our service following amendments constitutes acceptance of the new Terms.
These Terms apply exclusively to all online e-commerce orders placed with Florist Hampstead for flower delivery within Hampstead and its surrounding areas.
For any further questions, concerns, or to provide feedback regarding these Terms or our services, please reach out using the contact details published on our website. Your suggestions and comments help us to continually improve our service to customers across Hampstead and the surrounding districts.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
