As a trusted local florist in Hampstead, we are dedicated to delivering beautiful, fresh flowers to households and businesses across the community. All our arrangements are carefully crafted and packed to arrive in top condition. We stand by our Fresh Flowers Guarantee, ensuring your blooms are delivered looking vibrant and long-lasting, exactly as you expect.
We take every precaution to protect your floral arrangements during transport. However, should your order arrive with any damage or the flowers not meeting our freshness standards, please let us know as soon as possible. For best assistance, contact us within 24 hours of receipt and retain the product in its delivered condition for review. Photographs of the arrangement and packaging may be requested to help us assess the issue and offer the appropriate solution.
Your satisfaction matters to us. Our flowers are guaranteed to be fresh for a minimum of five days from the time of delivery, provided they are cared for according to the guidelines provided with your bouquet. If you experience any problems with the freshness of your order within this window, please notify us promptly so we may address your concerns and provide assistance.
In the rare event that your flowers are damaged upon arrival or fail to meet our Fresh Flowers Guarantee, we offer hassle-free solutions. Depending on the issue, you may select from the following options:
Our team will work with you to find the most suitable and satisfactory resolution for your circumstances. Please note that requests made outside the freshness window or without photographic evidence may be considered on a case-by-case basis.
Your experience with Florist Hampstead is important to us. If you have any complaints regarding your order, service, or delivery, we encourage you to contact us directly. Please provide your order details and a clear description of the issue so we can investigate thoroughly and respond as quickly as possible. We value feedback from all our customers as it helps us maintain high standards and continually improve.
Once we receive your complaint, our dedicated team will review your case and respond with a proposed solution. Most complaints are resolved within two working days, and we will always keep you informed throughout the process.
Florist Hampstead is proud to supply fresh flowers to households and local businesses in Hampstead and the surrounding areas. Our reputation for quality and service is built on trust, reliability, and a genuine commitment to our customers. Thank you for choosing your local Hampstead florist for your floral needs.
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